A woman calls up.
‘I’m on your website,’ she whines, ‘trying to place and order but I’m getting a blank screen,’
‘Let me just have a look,’ I say, putting her on hold thinking it’s not MY website.
After doing a test order I get her back on the line and tell her that things are working from my end.
‘It’s working my end,’ I say, ‘perhaps you have a slow connection,’
‘Well, I don’t believe that,’ she shouts, ‘everything else works fine,’
Then we sit in silence until finally I say, ‘Anything else?’
‘No,’ she says, and hangs up.
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